PRIVACY POLICY
Effective date: 30 September 2026
Power, Motors and Pumps Pty Ltd, trading as Phase Change Converters (“we”, “us” or “our”), respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, request a quotation, purchase a product or otherwise deal with us.
Personal information we collect
Depending on how you interact with us, we may collect:
• Your name, business name, email address, telephone number and postal or delivery address
• Information provided in enquiries, quotation requests, contact forms and other communications
• Product requirements, machinery details and other information needed to recommend, supply or support a product
• Order, invoice, delivery and transaction information
• Marketing preferences and newsletter subscription details
• Website usage information, including IP address, device type, browser type, pages visited, referring website and approximate location
• Any other information you voluntarily provide to us
Please do not provide sensitive personal information unless it is reasonably necessary and we have requested it.
How we collect information
We may collect personal information:
• Directly from you through website forms, email, telephone conversations, orders and other communications
• Through cookies, analytics tools, advertising technologies and similar technologies
• From payment, delivery and other service providers involved in completing your transaction
• From publicly available sources where appropriate
You are not required to provide personal information. However, without certain information, we may be unable to respond to an enquiry, prepare an accurate quotation, process an order, deliver a product or provide support.
How we use personal information
We may use personal information to:
• Respond to enquiries and quotation requests
• Assess your requirements and recommend suitable products or services
• Process and fulfil orders
• Arrange payments, invoices, delivery, installation, servicing or support
• Communicate with you about an enquiry, order or existing business relationship
• Operate, secure, maintain and improve our website and services
• Measure website performance and the effectiveness of advertising
• Prevent fraud, misuse and security incidents
• Maintain business, accounting, warranty and legal records
• Comply with applicable laws and lawful requests
• Send marketing communications where you have consented or where otherwise permitted by law
We do not sell personal information.
Payments through Stripe
Online payments are processed using Stripe. When you make an online payment, Stripe may collect and process payment card details, billing details, contact information, transaction information, device information and information used for fraud prevention.
We generally do not receive or store your complete payment card number. Stripe processes payment information according to its own privacy policy and security practices.
You can read Stripe’s privacy information at:
https://stripe.com/au/privacy
Cookies, analytics and advertising
Our website may use cookies, pixels, tags and similar technologies to:
• Provide essential website functions
• Remember preferences
• Understand how visitors use the website
• Measure website traffic and performance
• Measure enquiries, sales and advertising results
• Detect misuse and maintain security
We use or may enable services supplied by Google, including Google Analytics and Google Ads. We may also enable Meta technologies, such as the Meta Pixel, in the future. These services may collect information about your device, browser, website activity and interactions with advertisements.
Advertising and analytics providers may use this information according to their own privacy policies. You can manage some advertising preferences through:
Google Ads Settings:
https://adssettings.google.com/
Meta Ad Preferences:
https://www.facebook.com/adpreferences/
You may also manage or block cookies using your browser settings or the website’s cookie consent controls. Disabling cookies may affect some website functions.
Marketing communications
If you subscribe or otherwise consent to receive marketing communications, we may send you newsletters, product information, service announcements, special offers or other relevant business updates.
You may unsubscribe at any time by using the unsubscribe option in an email or by contacting us at info@phasechanger.com.au.
Unsubscribing from marketing does not prevent us from sending communications necessary to respond to an enquiry, process an order or provide a requested service.
When we disclose information
We may disclose personal information to service providers where reasonably necessary, including:
• SITE123 and other website hosting or technology providers
• Stripe and other payment-related providers
• Google, Meta and other analytics or advertising providers when their services are enabled
• Email, communications and document-storage providers
• Accountants, professional advisers and business administration providers
• Freight, courier, delivery, installation and service providers
• Government bodies, regulators, courts or law-enforcement agencies where legally required
These providers may only receive information reasonably necessary to perform their services or meet applicable legal obligations.
If our business or assets are sold, restructured or transferred, relevant information may be disclosed to professional advisers and the parties involved, subject to appropriate confidentiality requirements.
Overseas processing and disclosure
Some technology, payment, analytics and advertising providers operate internationally. Consequently, personal information may be processed or stored outside Australia, including in the United States, Ireland and other countries where those providers or their service providers operate.
The countries involved may change as providers update their infrastructure and subcontractors. We take reasonable steps appropriate to the circumstances when selecting and using service providers, but privacy protections in another country may differ from those in Australia.
Storage, security and retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
These measures may include restricted access, account controls, secure website connections, reputable service providers and other reasonable technical and organisational safeguards.
No internet transmission or storage system is completely secure. We therefore cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, to maintain business and warranty records, or to comply with taxation, accounting and other legal requirements. When information is no longer required, we take reasonable steps to delete it, destroy it or remove identifying details.
Access and correction
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before processing a request. In some circumstances, the law may permit or require us to refuse access. If that occurs, we will explain the reason where we are legally able to do so.
Privacy questions and complaints
If you have a question, request or complaint concerning privacy, please contact:
Privacy Officer
Power, Motors and Pumps Pty Ltd
Trading as Phase Change Converters
Email: info@phasechanger.com.au
Please provide sufficient information for us to understand and investigate your concern. We will endeavour to respond within a reasonable period.
If you are not satisfied with our response and the Privacy Act 1988 (Cth) applies to the matter, you may contact the Office of the Australian Information Commissioner at:
https://www.oaic.gov.au/privacy/privacy-complaints
Third-party websites
Our website may contain links to third-party websites. We do not control those websites and are not responsible for their privacy practices. You should review the privacy policy of any external website you visit.
Changes to this policy
We may update this Privacy Policy when our business practices, website services or legal obligations change. The current version will be published on this page with its effective date.
